Covid-19

IMPORTANT COVID-19 INFORMATION

Shipping:
We will be removing Express shipping as an option for now as Australia Post has sent out an email to all Business account holders stating that they cannot Guarantee there Express  shipping times.  The Express Post network has been temporarily suspended due to the significant reduction of domestic passenger flights (which carry parcels), social distancing and hygiene requirements in their network, and the increase in parcel volumes.

We will also be suspending international shipping for now as we have had quite a few parcels held up at Melbourne international airport for over a month.  

DELAYS WITH AUSTRALIA POST. Unfortunately Australia Post are experiencing delays due to COVID 19 measures in place in Victoria. Our deliveries are picked up daily - if a tracking number has been added then the goods have been handed to Australia Post. The Australia Post network is running above capacity and they are reporting delays -> SEE HERE. We appreciate your patience and understanding should any delays occur, rest assured we are dispatching 100% of our orders.

Order processing time:
At Paint by numbers Australia, we usually promise to send your parcels out the following business day after your purchase.  We can no longer guarantee this in this current time. We will still try our hardest to get your parcels out as quickly as possible but please allow a couple of business days for us to prepare, package, label and send your items out to you.  Your tracking number will be sent to you on the day that we have sent your items out.