FAQ

Here are some of the questions that our customers most frequently have for us. 

FAQ:

Attention: Please click here for changes with shipping and handling during Covid-19

Processing times might also be slightly delayed

What sizes are your painting?

All our kits are 40cm x 50cm in size!

Shipping and Handling? 

As of the 12th of February 2019 We have now improved our shipping and handling process to get your items to you sooner and faster!

Please note, that once an order is purchased, It will be sent out the following business day!  *Cut off for next day delivery is at 11pm (AEST)

Below you will find Approximate Deliver times:

Victoria:
Parcel Post: 2-3 business days
Express: 1 business day

South Australia:
Parcel Post: 2-3 business days
Express: 1 Business day

Western Australia:
Parcel Post: 4-5 Business Days
Express: 1-2 Business Days

Northern Australia:
Parcel Post: 3 Business Days
Express: 1 Business Day

Queensland:
Parcel Post: 3-6 Business Days
Express: 3 Business Days

New South Wales:
Parcel Post: 4 Business Days
Express: 1-2 Business Days

Tasmania
Parcel Post: 3-4 Business Days
Express: 1 Business Day. 

 

What is your Refund Policy?

If you're unhappy with your order for any reason,  Send us an email at admin@paintbynumbersaustralia.com.au, or contact us via Facebook here 

Our Refund Policy can be found here

What is your Exchange Policy?

All you'll have to do is ship the item(s) to our VIC location and we'll ship you out a replacement item (or items). 

How can I contact you // where can I find customer support? 

Please note that our support emails are admin@paintbynumbersaustralia.com.au . A customer service representative will reply to your email within 24 hours. Alternatively, you can reach out to us over Facebook on our page.